Job Description

Role: Senior Lead, Professional Services -Enterprise, Learning & Skills

Description: In this role you will lead and scale a global services organisation. The role aligns to industry level titles such as Head of.

Location: United States (US-based) - New York/New Jersey

Team Size: Lead a global team of ~20, scaling to 50+ with a long-term plan to ~100

About Pearson

Pearson is the world's leading learning company, helping people realize the life they imagine through learning. Across our Enterprise portfolio, we partner with organizations globally to solve critical workforce, skills, and talent challenges through data, assessments, credentials, and technology-enabled solutions.

The Opportunity

We are seeking an experienced and strategic Senior Lead, Professional Services to build, lead, and scale a global services organization supporting Pearson's Enterprise product bundles, including IT Pro, Faethm, Credly, PDRI, TalentLens, VUE, Versant, and Mondly.

This role is central to Pearson's Enterprise growth strategy. You will be responsible for ensuring world-class implementation, integration, and enablement services that drive customer value, accelerate adoption, and generate services revenue-while operating at scale across multiple products, regions, and go-to-market motions.

Reporting into the Go-To-Market organization, this leader partners closely with Enterprise Sales, Business Units, and Product teams and is accountable for maintaining greater than 80% billability across a rapidly growing global team.

What You'll Do

Lead a Global, Scalable Services Organization

• Own the end-to-end delivery of professional services across Pearson's Enterprise portfolio, ensuring consistent, high-quality customer outcomes worldwide

• Build and scale a high-performing global team, balancing specialist expertise with generalist flexibility

• Design and manage variable resource models, including partner-delivered services, to align supply with demand

Enable Go-To-Market Success

• Partner closely with Go-To-Market and Sales teams to support service bundling, sales motions, and partner enablement

• Define and implement scalable service blueprints across all GTM motions to ensure repeatable, efficient delivery

• Serve as a key stakeholder to the Global Enterprise Sales Team, ensuring services are aligned to customer needs and commercial strategy

Drive Implementation, Integration & Enablement Excellence

• Lead technical implementation and integration services to ensure seamless onboarding and time-to-value for customers

• Oversee content delivery support and pilot programs to accelerate adoption and inform product and service evolution

• Continuously improve delivery models based on customer feedback, performance data, and market needs

Influence Across Pearson

• Build strong, trusted relationships across Pearson's Business Units to drive alignment and maximize enterprise impact

• Influence without authority, navigating complexity across products, regions, and stakeholders

Own Performance & Accountability

• Own utilization, revenue growth, service quality, and customer satisfaction metrics

• Maintain operational rigor while scaling the organization

• Ensure accountability for outcomes, delivery excellence, and team performance

What You Bring

• Proven experience building and scaling global professional services organizations in a technology, SaaS, or enterprise environment

• Strong background in go-to-market enablement, service delivery, and partner-led models

• Demonstrated ability to operate strategically while executing operationally at scale

• Experience designing resource models for new and evolving service offerings

• Exceptional leadership, communication, and change management skills

• Comfort operating in complexity across multiple products and business units

Why This Role Matters

This is a rare opportunity to shape and scale a global professional services organization at the center of Pearson's Enterprise growth strategy. You will define how services enable customer success, accelerate revenue, and differentiate Pearson in the market-today and into the future.

Your Benefits

Compensation at Pearson is influenced by factors including skill set, experience, and location.

The full-time base salary range for this role is $220-$260k

This position is eligible to?participate?in?an?annual?incentive plan, and information on benefits offered is?here.?

Applications will be accepted through 7th April, 2026. This window may be extended depending on business needs.

Apply today and imagine the impact you can make

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Customer Success

Job Family: GO\ TO\ MARKET

Organization: Enterprise Learning & Skills

Schedule: FULL_TIME

Workplace Type:

Req ID: 21918

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