Lab IT Technical Support Specialist Job at Avacone, Louisville, KY

QmE5RzdvbHB5SDI5SjdsdXRkQTFNR1dDaXc9PQ==
  • Avacone
  • Louisville, KY

Job Description

The Lab IT Technical Support Specialist is responsible for providing advanced technical support across laboratory and office technology environments, ensuring reliable operation of laboratory devices, connectivity infrastructure, and end user systems within the Reference Lab ecosystem.

This role supports installation, troubleshooting, and maintenance of laboratory IT infrastructure, including connected instruments, workstation environments, network devices, and virtual desktop solutions. The position also provides foundational support for Laboratory Information System connectivity and works closely with local and offshore teams to maintain operational continuity.

Key Responsibilities

Technical Support and Infrastructure

  • Provide advanced technical support for laboratory and office IT environments.
  • Install, configure, and troubleshoot hardware, software, and connectivity issues across laboratory systems.
  • Support infrastructure components including USB, serial connections, Ethernet TCP/IP, internet connectivity, and related devices.
  • Maintain reliable operation of wired and wireless network environments across laboratory and office locations.

Laboratory Ecosystem Support

  • Support laboratory devices and associated infrastructure in small, medium, and large laboratory environments.
  • Troubleshoot connectivity issues affecting laboratory instruments and peripheral systems.
  • Provide basic support for Laboratory Information System integrations from the connectivity and infrastructure side.

End User and Platform Support

  • Support desktop environments, virtual desktop infrastructure (VDI), and related user access solutions.
  • Assist with issue resolution for lab based IT systems to minimize operational disruption.

Collaboration and Continuous Improvement

  • Work collaboratively with onsite and offshore technical support teams.
  • Contribute to documentation, root cause analysis, and improvement initiatives to strengthen system reliability.

Requirements

Required

  • Experience in desktop support, technical infrastructure support, or laboratory IT support
  • Strong knowledge of networking fundamentals including TCP/IP, wired, and wireless connectivity
  • Experience troubleshooting hardware and peripheral connectivity issues
  • Familiarity with VDI environments and desktop support processes
  • Strong problem solving and communication skills

Preferred

  • Experience in laboratory or healthcare IT environments
  • Familiarity with LIS connectivity and laboratory instrumentation support
  • Understanding of hybrid support models across local and remote teams

Key Competencies

  • Strong troubleshooting capability
  • High responsiveness in operational support
  • Ability to work across technical and non technical teams
  • Structured documentation skills
  • Service oriented mindset

Job Tags

Full time, Work at office, Local area, Remote work

Similar Jobs

NTT DATA, Inc.

SAP S/4 HANA SD Consultant Job at NTT DATA, Inc.

 ...SAP S/4 HANA SD Consultant Process Design: Leading workshops to map Sales, Shipping, and Billing requirements to S/4HANA best practices. System Configuration: Setting up Enterprise Structure, Order Types, Pricing Procedures (Condition Technique), and Tax determination... 

ATC Marietta

Licensed Practical Nurse (LPN/LVN)- School Nurse Job at ATC Marietta

ATC Healthcare is looking for a Licensed Practical/Vocational School Nurse! The LPN/LVN provides skilled nursing services to patients in facilities, including hospitals; long term care and psychiatric hospitals; centers for the developmentally disabled; public health facilities... 

System One

GIS Analyst Job at System One

 ...Job Title: GIS Analyst Location: Atlanta, Georgia, United States Type: 3 year Contract Compensation: $42.00 Contractor Work Model: Hybrid onsite and remote Hours: 40.0 Responsibilities Develop an understanding of current data state, workflows and processes... 

DNAA Appliance Repair

Dispatcher for Appliance Repair Company Job at DNAA Appliance Repair

 ...DNAA Appliance Repair is a local appliance repair company based in Sacramento, California. We provide repair services for refrigerators...  ...in our CRM system Collect customer information (name, phone, address, appliance type, problem) Confirm appointments with... 

Domino's Franchise

Assistant Manager - 1243 Carter Ave Job at Domino's Franchise

Dominos is the #1 pizza company in the worldand Team Honey Badger is one of the largest and fastest-growing franchise groups in the U.S. With 148 stores (and counting!) across 10 states, weve been delivering pizza and opportunity since 1985. Were looking for Assistant...