Job Description

Salary: $90,000 - 100,000 per year Requirements:

• 5–8 years of experience in IT support for small to medium-sized, fast-paced organizations
• Ability to work autonomously and manage multiple priorities while collaborating with a distributed team
• Proven ability to build collaborative relationships within a diverse workplace
• Prior experience with nonprofit organizations is highly desirable
• Strong expertise in Microsoft 365, SharePoint, Entra ID (IntraID), and Intune
• Proficient in Windows 10 / 11 (familiarity with Windows 12 is advantageous)
• Experience with macOS environments
• Knowledge of Ubiquiti networking equipment
• Familiarity with VoIP phone systems
• Proficient in remote monitoring and management (RMM) and support tools
• Solid understanding of endpoint security practices, patch management, and incident response
• Exceptional written and verbal communication abilities
• Strong organizational and documentation skills
• Ability to self-manage and prioritize multiple requests simultaneously
• Professional demeanor with a customer-service orientation
• Minimum of an Associates degree in computer science or a related field, or equivalent certifications and experience
• Relevant certifications (Microsoft, CompTIA, networking, security) are advantageous
• Ability to lift and carry up to 30 lbs.
• Must be able to commute to our Brooklyn office within 1 hour and have reliable transportation
• Availability to work onsite a minimum of 3 days per week

• Serve as the primary contact for IT support inquiries from both onsite and remote team members
• Provide hands-on and remote support for Windows and macOS desktops, laptops, and mobile devices (iOS/Android)
• Troubleshoot and resolve issues related to Wi-Fi, network connectivity, and peripherals such as printers and scanners
• Manage conference room technology and A/V systems for hybrid meetings (Zoom, Teams)
• Support remote users through remote access and monitoring tools
• Administer and manage Microsoft 365 services, including user provisioning and deprovisioning
• Maintain Microsoft Entra ID (Azure AD / IntraID) and Microsoft Intune
• Administer SharePoint Online for basic administration and permissions
• Assist with the onboarding and offboarding of employees, including device setup and account access management
• Provide first-line support for local network infrastructure and troubleshooting for LAN/WAN, Wi-Fi, and connectivity issues
• Collaborate with ISPs and managed service providers as necessary
• Assist in managing VoIP phone systems, including setup and provisioning for new users
• Troubleshoot call quality and connectivity challenges
• Support best practices for endpoint security and assist with incident detection and remediation
• Ensure compliance through effective device patching and monitoring
• Maintain IT asset inventory and manage incoming support requests while prioritizing tasks
• Escalate complex issues to third-party vendors and supervise documentation of systems and procedures
• Participate in small IT projects and implement technology improvements

• Android
• Azure
• Support
• LAN
• macOS
• Microsoft 365
• Microsoft Intune
• Mobile
• Network
• Security
• SharePoint
• Windows
• iOS
• Office 365
• Cloud

More:

At the Ms. Foundation for Women, we are committed to empowering women and fostering equality. We are currently looking for an IT Support Specialist / Service Desk Analyst who will play a crucial role in providing IT support for our New York office and remote employees. This full-time position offers a dynamic work environment that values self-motivation and service-oriented professionals. Our team works collaboratively to ensure a reliable, secure, and compliant IT environment. We offer a competitive salary in the range of $90,000 - $100,000 annually, along with a comprehensive benefits package that includes health insurance, dental coverage, a 401(k), flexible scheduling, paid time off, tuition reimbursement, and vision insurance. Our office is located in Brooklyn, NY, and we support a hybrid work model.

last updated 13 week of 2026

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