Support Team Specialist (1099 Contractor, Part-Time) Job at ThirdChannel, Remote

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  • ThirdChannel
  • Remote

Job Description

Support Team Specialist (1099 Contractor, Part-Time)

Schedule: approx 12-16 hours/week | Weekdays 4:00 PM – 8:00 PM EST + Weekends 11:00 AM – 3:00 PM EST

Location: United States (Required)

About ThirdChannel

ThirdChannel is the all-in-one solution for retail execution driven by passionate brand experts and cloud-based technology. Working with globally recognized companies, we empower retailers and brands with actionable data, attributable trust in their workforce, and a genuine competitive advantage. We are passionate about the retail industry, the companies we serve, and our rep force.

ThirdChannel is seeking a dependable and solutions-oriented Support Team Specialist to join us as a 1099 contractor on a part-time basis. This role is essential in providing responsive technical and rep support coverage during evening and weekend hours.

You will serve as a primary point of contact for inbound support requests, ensuring customers and team members receive timely, professional, and solution-focused assistance.

Responsibilities:

  • Manage inbound technical and operational support inquiries via email and ticketing systems
  • Troubleshoot common user questions such as platform navigation, login issues, mobile app usage, and file upload challenges
  • Communicate clearly and calmly with non-technical users
  • Take ownership of tickets from intake through resolution
  • Escalate complex issues appropriately and ensure proper follow-up
  • Maintain thorough, accurate documentation of issues and resolutions

Qualifications:

  • Experience in technical support, customer support, or help desk roles
  • Strong written communication skills
  • Ability to independently troubleshoot and problem-solve
  • Highly organized, analytical thinker with strong documentation habits
  • Professional, service-oriented mindset
  • Self-directed and comfortable working independently
  • Comfortable using support tools and internal systems (Zendesk experience preferred)
  • Reliable internet connection and distraction-free workspace
  • Availability for scheduled evening and weekend hours
  • Must be U.S.-based

This role is ideal for someone detail-oriented, accountable, and committed to delivering excellent support experiences.

If you enjoy solving problems and helping teams succeed, we'd love to connect.

Job Tags

Remote job, 16 hours, Contract work, For contractors, Weekend work, Afternoon shift, Weekday work

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