Job Description

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization.

We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids have built partnerships and collaborations with iconic global brands including Marvel/Disney, Playboy, Travis Scott’s Cactus Jack, and Post Malone, creating a community where fans, fashion, and culture collide.

General Position Summary

The Regional Loss Prevention Investigator (RLPI) is responsible for mitigating financial loss through comprehensive investigations, physical inventory audits, and policy compliance reviews. This role leverages advanced data analytics and surveillance technology to detect fraud, while providing essential training to field personnel to ensure strict adherence to corporate standards.

Principle Duties and Responsibilities

• Investigations: Lead internal and external investigations into theft, fraud, and policy violations, conducting professional interviews to reach successful resolutions.
• Compliance Auditing: Evaluate store records and operational procedures to ensure full compliance with company policies and applicable legal regulations.
• Data Analytics: Utilize POS exception-based reporting and analytics software to identify patterns of loss and potential asset exposure.
• Inventory Control: Execute full physical inventory audits to verify asset accountability and assess the accuracy of store accounting systems.
• Risk Mitigation: Conduct specialized studies to identify the mechanics of fraud and develop preventative controls to safeguard company property and funds.
• Reporting & Recommendations: Prepare detailed audit and investigative findings for Regional Directors, District Sales Managers, and HR, providing actionable recommendations for improvement.
• Cross-Functional Collaboration: Partner with HR, field leadership, and law enforcement agencies to resolve complex cases and ensure organizational alignment.
• Training & Support: Educate field personnel on loss prevention best practices, inventory security, and corporate standard operating procedures (SOPs).
• Customer Service: Maintain a professional demeanor and provide high-level service in alignment with Lids Sports Group (LSG) standards.
• Policy Adherence: Consistently support and model all company policies and performance guidelines.

Additional Principal Duties and Responsibilities

Job Required Knowledge & Skills

• This role provides support across our Northern California market. Qualified candidates must be based in Northern California or open to relocating to the region.
• Qualifications: Bachelor’s degree in business or a related field; OR an Associate’s degree with 1+ years of relevant experience; OR an equivalent combination of education and professional experience.
• Certification: Professional Interview & Interrogation certification (e.g., Wicklander-Zulawski) required.
• Autonomy: Proven ability to work independently and manage a regional territory with minimal supervision.
• Communication: Exceptional interpersonal skills with the ability to communicate professionally and effectively at all levels of the organization.
• Technical Skills: Proficiency in computer operations, case management software, and security systems.
• Licensing: Must possess a valid driver’s license and active auto insurance.

Preferred Job Required Knowledge & Skills

Education

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