Job Description

Department Information

Please note: This recruitment may be used to fill multiple vacancies

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About Grand Junction Regional Center

Grand Junction Regional Center (GJRC) is a collection of group homes that serves adult individuals with intellectual and developmental disabilities (IDD) who need additional support to stabilize and return to community residential settings. GJRC's focus is on improving outcomes for individuals with IDD as well as promoting community integration. GJRC has a total of 10 homes nestled throughout established neighborhoods of Grand Valley. These homes feature warm, comfortable living spaces and private, fenced backyards with recreation equipment.

Description Of Job

The Quality Assurance Investigator is responsible for ensuring compliance with agency, state, and federal regulations to protect the health, safety, and rights of individuals with intellectual and developmental disabilities. This role focuses on the thorough investigation and prevention of Mistreatment, Abuse, Neglect, and Exploitation (MANE) while supporting high-quality services across residential and day program settings.

As a Quality Assurance Investigator, You Can Expect To

• Conduct independent investigations into allegations of Mistreatment, Abuse, Neglect, and Exploitation (MANE)
• Triage critical incident reports and determine level, urgency, and scope of investigation
• Interview staff, residents, and witnesses; gather and evaluate evidence; and write detailed, objective reports
• Ensure timely and appropriate reporting to law enforcement and regulatory agencies
• Audit medical and program records to assess compliance with ICF/IID regulations and internal policy
• Monitor service sites to verify safe, effective, and rights-based care is being provided
• Identify trends in incident data and propose systemic improvements to leadership
• Deliver staff training on MANE prevention, resident rights, and mandated reporting protocols
• Collaborate on quality assurance and performance improvement efforts across the agency
• Travel to service sites and support other QA functions as needed
• Work evenings and weekends as needed

Education/Licensure/Certification/Experience

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Experience Only

Six (6) years of relevant experience in an occupation related to the work assigned to this position

OR

Education And Experience

A combination of related education and/or relevant experience in an occupation related to the work assigned, such as working with a population with intellectual and developmental disabilities, equal to six (6) years.

Substitutions

Additional appropriate education will substitute for the required experience on a

year-for-year basis

Preferred Qualifications

• Strong verbal and written communication skills, with the ability to tailor information to various audiences
• Proven ability to multitask, manage time independently, and adapt to shifting priorities
• Skilled in process development, problem-solving, and root cause analysis
• Experience working with individuals with intellectual and developmental disabilities (IDD) and/or mental health needs
• Knowledge of Immediate Care Facilities (ICF)/IID standards, survey processes, and quality service delivery for individuals with IDD
• Proficient in software tools such as Google Workspace and UKG
• Experience writing quality improvement plans and managing departmental functions
• Flexible work hours and independent judgment
• Labor Relations Alternatives (LRA) investigation certification, or ability to obtain within three months of hire
• Knowledge of and adherence to confidentiality protocols

Conditions Of Employment

• Full background check: CDHS employees (all Direct contact with vulnerable persons): CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services), Trails check (direct contact with children), CAPS (direct contact with adults – Mental Health Institutes, Regional Centers, Veterans Community Living Centers) and reference check required
• This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.
• Motor Vehicle Check, if the employee will drive a state-owned vehicle, either in an ongoing capacity while performing their normal day-to-day job duties OR on occasion for training/meetings/client visits/etc.
• Must possess a valid, non-restricted Colorado Driver’s License or a non-restricted U.S. Driver's License for positions within 30 miles of the CO state border
• Out-of-State Driver’s License holders must obtain a valid, non-restricted Colorado Driver’s License within 30 days of employment start date.
• Other Conditions of Employment specific to the Program
• Travel – Drive state car, van or bussette to various group homes, programming, admin & in community
• TB test is required, requires Influenza and other vaccines as required by state and facility; must be 18 years or older.
• Pre-employment Physical/Tests – Exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

CDHS Selection Process Explanation

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

• Preferred Qualifications & Competencies:
• Relevant years of state service experience.

Minimum Qualification Screening Process

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached."

You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.

Comparative Analysis Process – Structured Application Review

After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing.

Your Work Experience/Job Duties

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.

If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.

Supplemental Questions

Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Appeal Rights

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

• You or your representative must sign and submit the official appeal form for review.
• You can find the official appeal form here .
• You must be deliver the official appeal form to the State Personnel Board:
• By email (***email_hidden***), or
• Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or
• Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or
• Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact The State Personnel Board For Assistance

• At (303) 866-3300, or
• Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

Supplemental Information

• How to apply to the State of Colorado (Youtube Video, Runtime 3:59, Closed Captions Available)
• The Assessment Process

About Us & Benefits

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS . In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• State of Colorado Employee BenefitHub Resource Center
• Employee Wellness program
• Excellent work-life programs, such as flexible schedules, training and more
• Remote work arrangements for eligible positions
• *Some positions may qualify for the Public Service Loan Forgiveness Program .

Our Values

• We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.
• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
• Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

ADA Accommodations

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us .

EEO Statement

The State of Colorado is an equal opportunity employer

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Additional Support For Your Application

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.

Job Tags

Full time, Temporary work, Part time, Work experience placement, Immediate start, Remote work, Flexible hours, Shift work, Weekend work, Afternoon shift

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