MSP Help Desk/Service Desk Support - L2 Job at Axxys Technologies, Inc., Plano, TX

Q0sxRDZZNW15SHE2SXI1dXQ5WTJOR2VFakE9PQ==
  • Axxys Technologies, Inc.
  • Plano, TX

Job Description

Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.

Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you.

Responsibilities

  • Provide technical support to our clients through phone, email, and remote support tools.
  • Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system.
  • Install, configure, and maintain software, hardware, and peripherals as required.
  • Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues.
  • Monitor systems and alert clients of potential issues or outages.
  • Escalate complex issues to senior engineers as required.
  • Provide timely updates to clients regarding ticket status and resolution.

Requirements

  • At least 2 years of experience in a help desk or service desk support role.
  • Good understanding of Windows Server Administration and Active Directory.
  • Strong knowledge of IT security principles and best practices.
  • Familiarity with desktop platforms, including Windows, iOS, and Android.
  • Experience with G-Suite and Office 365.
  • Good understanding of network topologies, protocols, and architecture.
  • Experience with ITSM tools, such as Kaseya/ConnectWise.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Retirement Plan (401k, IRA)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development

Job Tags

Full time, Temporary work, Work at office, Remote work

Similar Jobs

Barnes & Noble, Inc.

Barista - PT Job at Barnes & Noble, Inc.

Location CA - Gilroy - Gilroy - 2181 Classification Part-Time Job Summary A Barnes & Noble bookstore is a gathering place for readers and the community. As a Barista, you are an integral member of the team at the heart of our Cafs. You welcome customers in... 

City of Dover

26-034 Heavy Equipment Operator 1-Utilities, Full-Time Job at City of Dover

 ...Utilities team of the Community Services Department is seeking an individual to be responsible for the safe and efficient operation of heavy motor equipment used in public works construction and maintenance activities including bulldozers, graders, mechanized rollers, snow... 

Aramark

Operations Manager Job at Aramark

 ...Operations Manager will typically supervise entry-level employees and is responsible for...  ...administering adequacy of resources to support business operations for clients' satisfaction. Designated by UNESCO as an International Biosphere Reserve and a World Heritage Site... 

Lindgren Landscape

Landscape Designer Job at Lindgren Landscape

 ...Lindgren Landscape is an award-winning, landscape design/build/maintain company serving Northern Colorado since 1995. Although we are known for creating high-end custom landscapes, we design and install landscapes of all scopes and sizes. Our people are the reason for... 

Pierce Manufacturing

Maintenance Repair Technician - Phoenix Sky Harbor International Airport Job at Pierce Manufacturing

 ...provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight...  ...electrical, pneumatic, and hydraulic issues. Log detailed maintenance data into the CMMS. Operate equipment such as forklifts, golf...