Live Chat Specialist Job at Scholl Lumber, United States

Qks5RzZJUmp6bmkrSmJoaXRkTTJOV3FCZ2c9PQ==
  • Scholl Lumber
  • United States

Job Description

The Role:

As a Live Chat Specialist, you will be the first point of contact for our customers, providing real-time assistance and support through live chat. You will play a crucial role in enhancing customer satisfaction and ensuring a seamless experience.

  • Respond to customer inquiries via live chat in a timely manner.
  • Assist customers with product information, troubleshooting, and order status.
  • Document customer interactions and feedback for continuous improvement.
  • Collaborate with team members to resolve complex issues.
  • Maintain a high level of product knowledge to provide accurate information.

Team Structure: You will be part of a dedicated customer support team, working closely with other specialists and team leads.

Ideal Profile :

The ideal candidate will possess a blend of technical and interpersonal skills to effectively assist customers.

  • Experience in customer service or support roles.
  • Technical skills: Live chat software, CRM systems.
  • Soft skills: Communication, Problem Solving, Empathy.
  • Education: High school diploma or equivalent; further education is a plus.
What's on Offer :

We offer a competitive salary and benefits package, along with opportunities for professional growth and development.

  • Salary/benefits: Competitive salary, health benefits.
  • Growth opportunities: Career advancement within the company.
  • Culture: Supportive and collaborative work environment.
  • Remote work: Flexible work options available.
  • Learning: Access to training and development resources.

Job Tags

Full time, Remote work, Flexible hours

Similar Jobs

Gen Nine, Inc.

AI RESEARCH SCIENTIST/ENGINEER Job at Gen Nine, Inc.

 ...malls, restaurants, entertainment, waterfront parks, major league sporting venues and are less than a 20-minute drive to CVG, an...  ...and safety monitoring as part of multiple full-time, multi-year research and development projects funded by the National Institutes of Health... 

Columbine Unitarian Universalist Church

Church Pianist/Accompanist Job at Columbine Unitarian Universalist Church

 ...Collaborative Pianist / Music Program Assistant Columbine Unitarian Universalist Church Littleton, Colorado Columbine Unitarian Universalist Church is a progressive spiritual community rooted in connection, curiosity, and love. Music is at the heart of our worship... 

United Nations Joint Staff Pension Fund

Investment Management - Business Intelligence/Data Science Intern, New York City Job at United Nations Joint Staff Pension Fund

 ...Secretary-General is responsible for the investment of the assets of the United...  ...under management comprise global equities, fixed income, foreign exchange, private equity, real estate,...  .... With appropriate guidance, the intern will be responsible for the following... 

D4 Delivery Solutions

Box Truck Delivery Driver and Assistants Job at D4 Delivery Solutions

 ...D4 Delivery Solutions Job Description: This is a Full-time driver position with D4 Delivery Solutions, LLC, delivering packages for Amazon! We need reliable , independent , flexible , hard workers who pay attention to details, can quickly problem... 

AdNet AccountNet, Inc.

EEO Investigator with Telehealth Experience Job at AdNet AccountNet, Inc.

 ...with the ongoing demands of the workplace by providing high-quality teams and subject matter experts. Job Description: EEO Investigator - Defense Position Title: EEO Investigator ***Must have Telehealth Experience*** Medical Professional Encouraged to Apply...