We are seeking a detail-oriented IT Help Desk Support Specialist to provide Tier 1 technical support to users. The ideal candidate will be responsible for triaging support requests, assisting with account setup, and providing user assistance within the Learning Management System (LMS). This role requires strong customer service skills, attention to detail, and the ability to work within IT support systems such as ServiceNow .
Triage and manage incoming ServiceNow tickets related to account setup and user support requests.
Follow up with users via ServiceNow updates or phone calls to understand the scope of support requests and gather additional details.
Collaborate with the Learning Management System (LMS) team to merge user accounts and ensure proper association with SSO accounts .
Provide user support for LMS-related activities such as course enrollment and course access .
Conduct outbound phone calls to assist users who prefer phone-based support through the contact center.
Maintain accurate documentation of support activities and resolutions.
Ensure sensitive and confidential information is handled appropriately.
Assist users in navigating IT systems and resolving basic technical issues.
Provide excellent customer service and technical assistance to end users.
Experience in customer service or IT support roles .
Ability to follow written and verbal instructions effectively.
Strong attention to detail and organizational skills.
Ability to handle confidential information with discretion .
Comfort working with IT systems and support tools .
Proficiency with Microsoft Office applications .
Strong communication and interpersonal skills.
Experience working with ServiceNow or similar ticketing systems .
Knowledge of state government processes or agencies .
Bilingual skills and comfort using translation technologies such as Google Translate or telephonic translation services .
...Apply today! Responsibilities: Assist Driver with unload of material on various vehicles including 16' to 26' Box trucks, 14' to 24' Flatbeds, Pickup trucks, Sprinter Vans, and 24' Fork Trucks Unload material safely and accurately onto jobsites (commercial and...
Remote Recruiter - No Experience Needed Location: Remote (Worldwide) Type: Freelance / Work Your Own Way Overview: RecXchange is a global platform where anyone can earn money by helping match candidates to real jobs. No experience needed. You can start...
...The Role: As a Chat Support Agent, you will be the first point of contact for customers seeking assistance through chat. Your primary responsibility... ...and development. Flexible work hours and potential for remote work. Access to training and development programs. A...
:Overview: This position contributes to the success of Pepsi Beverages North America by providing administrative support to the Lorton, VA. location. Hours of responsibility: Monday - Friday; 9:00am - 5:30pm. Responsibilities: Responsibilities / Accountabilities: ...
...Job Title: Environmental Scientist Job Description As an Environmental Scientist, you will perform third-party EPA air emissions testing and monitoring, primarily for industrial or manufacturing sites. You will transport equipment to the site using a company...