Job Description
Our client is looking for High Performers to join their team! This role is the frontline of our member experience, handling a blend of inbound inquiries and outbound account updates. If you thrive in a fast-paced environment and have a passion for "Service Recovery"—turning a difficult situation into a positive one—we want to hear from you.
salary: $23.5 - $24 per hour
shift: First
work hours: 9 AM - 5:30 PM
education: High School
Responsibilities
- Handle a mix of inbound inquiries and outbound outreach regarding account status, member complaints, and general inquiries.
- Utilize your experience to de-escalate sensitive situations and ensure every member feels heard and supported.
- Assist members by setting up and managing transportation requests through our internal ordering system.
- Ensure every interaction is documented with a high level of accuracy and attention to detail.
- Identify complex issues and route calls to the appropriate departments for final resolution.
- Show full independence and consistent quality to earn the opportunity for parial work from home (following initial onsite training).
- Utilize your experience with EPIC or Foundations (Member Benefits Eligibility) to hit the ground running, or quickly master these tools through our training program.
Skills
- Call Center Support
- EPIC
- Basic Software Skills
- EHR/Epic
- Typing Skills
- Telephone Etiquette
- Follow-up
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Job Tags
Hourly pay, Permanent employment, Temporary work, Work experience placement, Local area, Work from home, Shift work