Job Description

Job Title: Field Service Technician II - Copiers & Printers

Location: Beaverton, OR 97008(Field-Based)

Type: Full-Time

Job Summary

We are seeking a hands-on  Field Service Technician II to join our dedicated service team in Beaverton. They will be responsible for the on-site maintenance, diagnostics, and repair of company supported digital imaging equipment, including copiers, printers, and multi-function devices (MFPs). They will thrive in a fast-paced, 24/7 customer-driven environment where technical responsiveness and high service standards are essential to maintaining client uptime.

Key Responsibilities

• Perform routine preventive maintenance and complex break/fix repairs on digital imaging equipment (copiers, printers, MFPs).
• Respond quickly and professionally to on-site customer service calls within the assigned Beaverton territory.
• Conduct technical diagnostics to identify hardware and software malfunctions in multi-function imaging devices.
• Maintain accurate and timely service logs, including detailed Field Service Reports and Expense Reports.
• Document and report product failure trends and recurring serviceability issues to management with supporting data.
• Ensure all assigned client equipment consistently meets or exceeds operational performance standards.
• Act as a professional brand ambassador for the company, providing excellent communication and customer support.
• Adhere strictly to customer-specific site protocols, including safety measures and security clearances.
• Deliver exceptional service in a 24/7 environment, ensuring maximum equipment uptime for critical business operations.
• Manage a local parts inventory to ensure the necessary components are available for first-time-fix resolutions.
• Participate in continuous technical training to stay current on the latest company digital imaging technologies.
• Coordinate with the dispatch team to optimize daily service routes and meet customer response-time SLAs.

Required Skills & Qualifications

• HS Diploma, GED, or equivalent experience required
• 1-2 years of related technical experience (Associate level)
• Valid driver’s license and an acceptable driving record for field travel
• Ability to work in a 24/7 environment, including shift work and on-call rotations
• Ability to lift 50 lbs and remain active (walking/standing) 50%+ of the time
• Must obtain security clearances and comply with customer-specific health protocols
• Ability to troubleshoot internet environments and networked imaging devices.
• Ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) class.
• Strong customer-facing skills with the ability to navigate high-pressure service environments.
• High attention to detail regarding service records and trend reporting.

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