Field Service Technician - Copier & Printer Repair Job at BlackStar, San Jose, CA

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  • BlackStar
  • San Jose, CA

Job Description

Field Service Technician III (Non-Exempt) – Copiers, Printers & MFP Repair | $30–$35/hr + Travel Allowance

Overview

Are you an experienced Field Service Technician , Printer Technician , or Copier Repair Technician who enjoys hands-on troubleshooting and working directly with customers?

We are seeking a highly motivated Field Service Technician III to join our growing service team. In this role, you will provide on-site maintenance, diagnostics, and repair for commercial copiers, printers, and multi-function printers (MFPs) at client locations.

This is a customer-facing, field-based role in a fast-paced, 24/7 service environment where equipment uptime, responsiveness, and technical expertise are critical to success.

If you thrive in a mobile technician role , enjoy solving complex technical issues, and take pride in delivering exceptional service, this is the opportunity for you.

Key Responsibilities

As a Field Service Technician III , you will:

  • Perform break/fix repair, troubleshooting, and preventive maintenance on copiers, printers, and multifunction devices (MFPs)
  • Diagnose mechanical, electrical, and connectivity issues in office imaging equipment
  • Respond promptly to field service calls , ensuring minimal downtime for customers
  • Complete and maintain accurate Field Service Reports, service logs, and expense reports
  • Identify and report product failure trends and recurring service issues to management
  • Ensure all serviced equipment meets performance and operational standards
  • Deliver a high level of customer service, professionalism, and communication during on-site visits
  • Follow all customer site protocols , including safety and compliance requirements
  • Support operations in a 24/7 environment , including shift work and on-call rotations
  • Represent the company as a trusted technical expert in the field

Required Qualifications

To be successful in this role, you should have:

  • 2–4 years of experience as a Field Service Technician, Copier Technician, Printer Technician, or similar role
  • Associate's degree in Electronics, Electrical Engineering Technology , or a related technical field (or equivalent hands-on experience)
  • Strong experience servicing commercial printers, copiers, or multifunction devices (MFPs)
  • Proven ability to troubleshoot, diagnose, and repair electro-mechanical equipment
  • Excellent customer service and communication skills in a client-facing environment
  • Ability to meet or exceed technical performance and customer satisfaction KPIs
  • Valid driver's license with a clean driving record and willingness to travel within the assigned territory
  • Flexibility to work in a 24/7 environment , including on-call rotations and shift schedules
  • Ability to obtain required security clearances to access customer sites
  • Physical ability to lift up to 50 lbs and remain active (walking, standing, kneeling) for extended periods

Preferred Skills:

Candidates with experience in the following areas are highly encouraged to apply:

  • Printer repair, copier repair, MFP service
  • Xerox, Canon, Ricoh, HP, Konica Minolta equipment
  • Electromechanical troubleshooting
  • Field service engineering
  • Managed print services (MPS)
  • Networking and connectivity troubleshooting (print servers, drivers, firmware)
  • Technical service support in a customer-facing role

Compensation & Benefits

  • Hourly Pay: $30 – $35 per hour (Non-Exempt)
  • Transportation Allowance provided
  • Opportunity to work with a high-performing technical service team
  • Exposure to advanced printing and imaging technologies
  • Career growth within field service and technical operations

Additional Requirements

  • This is a customer-facing position , and candidates must comply with all client-specific policies and protocols , which may include health and safety requirements
  • Must be eligible to work in environments requiring background checks or security clearance
  • Please do not apply if you are a current employee of Intel

Job Tags

Hourly pay, Work at office, Shift work, Rotating shift

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