Job Description

Consultant, Organizational Change Management

Consultant, Organizational Change Management

Quality Analysis and Change Management

Full-time, Exempt Regular, Pay Grade 3.4

Location: Hybrid (Onsite presence in Adelphi, MD required at minimum 2 days a week)

The Consultant, Organizational Change Management (OCM) leads the organization's efforts to manage, implement, and sustain digital change initiatives that drive business outcomes. This role is responsible for planning and executing OCM activities to support digital transformations, ensuring employees adopt new ways of working and achieve business objectives. The Consultant must work effectively with all levels of customer and peer groups and possess skills in managing change, stakeholder engagement, communication, presentation, facilitation, training, and relationship management.

The Consultant will ensure the successful implementation and adoption of organizational change projects through ongoing execution of core change elements, including change readiness assessments, strategy development, sponsorship engagement, communication planning/execution, and training development and delivery. Reporting to the Manager, Organizational Change Management, this position is responsible for embedding a structured Change Management methodology into all applicable projects, overseeing individual project components or full initiatives from initiation to post-implementation.

Duties and Responsibilities:

Change Strategy & Planning

• Lead and manage the OCM activities for enterprise-wide digital technology initiatives by establishing change management practices, methods, and tools.

• Develop and implement comprehensive change management strategies to maximize end user adoption, minimize resistance, and accelerate benefits realization.

• Recent experience leading major change management efforts including stakeholder engagement, impact analysis, and business readiness in support of enterprise-level process improvement or technology implementation programs.

• Demonstrated success in planning and executing organizational change, communications programs, training programs, and performance metrics.

• Risk and impact analysis creation across organization, processes, tools, procedures, human resources, and culture.

• Prior knowledge with leveraging Prosci change management methodology and applying as appropriate for the business environment, and experience with project management approaches, tools, and phases of the project lifecycle.

• Ability to establish milestones and deliverables to manage client expectations and ensure program and product success.

Stakeholder Engagement & Communication

• Build and maintain strong engagement with stakeholders, sponsors, and leadership to ensure alignment and buy-in throughout the change process.

• Experience navigating diverse stakeholder interests and aligning them with the organization's vision.

• Proven experience interfacing with executive level clients, assessing client's goals and the ability to translate ideas into strategic and practical solution recommendations.

• Strong facilitation, team building, and change management skills (intuition to identify reactions to change and contribute to the development of a constructive environment).

• Oversee the development and delivery of communication plans to provide timely, transparent, and relevant information to all levels of the organization.

• Excellent verbal, written, and interpersonal communication skills.

Leadership & Team Enablement

• Able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork.

• Coach and support leaders and people managers on their role in leading change and supporting their teams.

• Experience troubleshooting, organizational skills, ability to participate in resource planning processes based on defined organizational plans and ability to work on multiple projects simultaneously.

• Exercises sound judgment with respect to the relative importance, priorities, time allocation, and resource requirements.

• Excellent organizational and time management skills.

Training & Capability Building

• Create and coordinate training programs to prepare employees and managers for transitions, ensuring effective knowledge transfer and skill building.

Tools & Technology Adoption

• A commitment to becoming proficient in partner and technology applications that support key customer deployments.

• Establish success metrics and reporting strategies to measure adoption, utilization, and proficiency.

• Contribute to continuous assessment and refinement of OCM methodology, processes, and tools to ensure best practices and optimal outcomes for change initiatives

Required Education & Experience

Education

• Bachelor's degree in business, organization development, or related field

Experience

• 7+ years of experience working in a technology professional services, product or consulting environment, inclusive of leading end-to-end large-scale organizational change and internal/external communications. Must have experience working in client-facing roles.

• Ability to influence at all levels of the organization and lead without formal authority.

• Change management certification in a best practice change methodology is required

• Domain experience in HR and Student Information Systems.

Certification

• ProSci

Preferred Education & Experience

Education

• Masters' degree

Experience

• Experience in higher education or corporate learning function.

All submissions should include a cover letter and resume.

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