Chat Support Agent Job at ADF Medical Services Inc., Westlake, OH

QmE1RzdZeGp5bnkzSTdGcXQ5RTJOV3VGZ3c9PQ==
  • ADF Medical Services Inc.
  • Westlake, OH

Job Description

We're hiring a friendly and responsive Chat Support Agent to assist our patients and clients through our digital chat platform. If you're a great communicator who enjoys helping people solve problems online — this role is perfect for you.

Role: Chat Support Agent

Department: Customer Support & Patient Services

Location: Fully Remote

Type: Full-Time / Part-Time

Requirements

What You'll Do:

  • Respond to patient and client inquiries promptly through our chat platform
  • Provide accurate information on services, appointments, billing, and general support
  • Handle multiple chat conversations simultaneously with professionalism
  • Document all interactions accurately in our CRM and support systems
  • Escalate complex or sensitive issues to the appropriate team
  • Deliver a consistently warm and professional experience in every chat
  • Follow all HIPAA guidelines and patient confidentiality protocols

Benefits

What We Offer:

  • Competitive pay
  • Health, dental & vision benefits (full-time employees)
  • Paid time off & paid holidays
  • Flexible shift options
  • Supportive team environment and ongoing coaching
  • Career growth opportunities within ADF Medical Services

Job Tags

Full time, Part time, Flexible hours

Similar Jobs

NP Now

Internal Medicine Physician - Independent Group! Job at NP Now

 ...Established Primary Care group seeking an Internal Medicine Physician in Hackettstown, NJ! (1hr from Allentown) Stable and independent group! Contact: Raymond Stiles (***) ***-****) ****@*****.*** Group: ~ Private independent Primary Care Clinic... 

Chargebee Inc.

Social Media & Community Manager Job at Chargebee Inc.

Social Media & Community ManagerDate: Jan 26, 2026 Location:Remote, USCompany: Chargebee Technologies Private LimitedAbout Chargebee:Chargebee is a leading provider of billing and monetization solutions, empowering businesses with recurring... 

Confidential

University EAP Lecturer, ASAP Job at Confidential

 ...hours weekly, which includes 20-21 hours of face-to-face teaching , 17-18 hours office hours (office hours for lesson planning, paper grading, student tutorial etc, can be flexible)Requirements: Masters degree or above Teaching certificates like CELTA, TEFL or... 

FUJIFILM Biotechnologies

LIMS Administrator Job at FUJIFILM Biotechnologies

Position OverviewFUJIFILM Electronic Materials, USA, Inc., is a global leader in chemical solutions which enable the semiconductor industry and the digital universe. We have an exciting opportunity at our North Kingstown, RI facility for a LIMS Administrator!With state-...

Total Access Urgent Care logo

medical Writer Job at Total Access Urgent Care logo

 ...Job Description - Medical Writer About Total Access Urgent Care Total Access Urgent Care is a healthcare provider committed to...  ...Bachelor's degree in a related field such as Medical Writing, Life Sciences, or Healthcare Proven experience in medical writing with a...